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Vacancy Overview: Are you highly inquisitive and calm under pressure? Do have a natural interest in IT? Would you be able to discuss and demonstrate this at interview stage? Are you ready to take your hobby to the next level? Working Week: 8.30am-5.30pm Monday-Friday Weekly Wage: £200 Detailed Job Description: Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT and Telecoms Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. Job Role We are looking to recruit an IT and Telecoms Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As an IT and Telecoms Apprentice your main roles and responsibilities will include:

• Becoming a valued part of the IT Support team
• Learning how to provide technical support
• Assisting in customer projects and support activities as skills allow
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
•  Learning how to handle telephone support calls as well as incoming helpdesk emails
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Updating company systems.
• Commissioning broadband circuits at customers’ premises including: Direct fibre circuits, FTTP/FTTC and ADSL and router deployment and configuration, Fault diagnosis and rectification.
• Deployment and commissioning KSM’s hosted telephone system. Installing/Configuring L2 managed network switches including: Voice VLAN, LLDP and QoS.

Training Provided The Level 3 Information Communications Technician apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

• • Computer Fundamentals & Security – Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
• • Introduction to Networking & Cloud Services – An introduction to the fundamental cloud
• concepts of networking and cloud computing, including networking modules, devices and protocols.
• • Communication in Support – Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
• Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.

Skills Required:

• • You will be highly organized with excellent communication skills
• • You will be willing to work hard and eager to learn
• • You will be a quick learner
• • Logical and methodical approach to problem solving
• • You will be adaptable with the ability to multitask
• • You will have superb IT skills and a base knowledge of hardware & software.

Personal Qualities: The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

• • Can-do proactive nature
• • Career driven
• • Highly organised
• • Great problem-solving skills
• • Highly inquisitive
• • Calm under pressure
• • Efficient with time
• • Loyal
• • Ability to show empathy